At IMS, ‘service’ is both the art of seeing a problem through our customer’s eyes, and the science of creating the right IMS solution.
Management Consulting
When pharmaceutical companies and governments want help in evaluating their options and making critical decisions, they often ask for advice and counsel from IMS consultants. We have the talent, the techniques and the technologies to provide evidence-based, customized insights that impact outcomes and results. And our answers don’t come off the shelf: We provide custom-tailored offerings that address the specific needs of companies, large and small.
We focus our collective knowledge and experience on industry projects such as understanding market potential and investments required for launch success … audience segmentation and sales force sizing recommendations for sales force effectiveness … and promotional mix optimization studies for brand management. We also focus our analytic skills on evolving national, regional and global healthcare issues that include evolving the regulatory environment, health economics and outcomes, cross-border trade and multi-national launch planning.
IMS Management Consulting works with a broad palette of disciplines and tools that include econometric modeling, computer simulations, forecasting, eBusiness solutions, benchmarking and customized reporting. Each project demands a different set of skills and services – and, in our industry, we’re uniquely qualified to meet these demands. It’s how we help customers successfully navigate the competitive waters.
Our consultants concentrate on five key practice areas: Pricing and Reimbursement, Portfolio Development, Promotion Management, Sales and Account Management, and Performance Management.
Information Management Consulting
IMS Information Management services support our entire portfolio of innovative offerings, including performance monitoring dashboards and supply chain management reports. Our IT specialists provide customers with valuable technical assistance—developing information-systems diagnostics, reformatting, refining and integrating data, and customizing applications and reports. We also set up complex information management and warehousing capabilities, and design distribution channels and eBusiness applications – all tailored to fit clients’ systems, processes and specifications.
Client Services
Along with product set-up, installation and implementation of IMS offerings, Client Services includes customer training and a variety of ongoing, post-sales or on-site outsourcing services. We provide real-time answers to questions about IMS products and applications, quality assurance and process improvement – and we continually monitor customer satisfaction, so offerings can be enhanced, expanded and fine-tuned.
