IMS is the world's leading provider of business intelligence and strategic consulting services for the pharmaceutical and healthcare industries. Operating in more than 100 countries, we apply evidence-based intelligence combining the best global healthcare information with powerful analytics and consulting expertise to help our clients shape strategies, make superior business decisions, and achieve a competitive edge.
IMS addresses the needs of many audiences – from the executive suite to R&D, business development, safety, marketing and sales – within virtually all major pharmaceutical and biotech companies throughout the world. We also serve the government, chemical, financial and healthcare supply sectors. This website discusses how we meet the business issues faced by organisations in these areas to help drive business results.
IMS committed to customer service professionalism
IMS Health is proud to be a corporate member of the Institute of Customer Service. The ICS, founded in 1997, was set-up as a direct response to customers' asking for a recognised role and function for front-line customer services professionals. By being part of the ICS, we believe that our customer service team will benefit from the lessons learnt in other industries and provide a framework and clear direction in 'raising the bar' for IMS customer services.
Additional information about IMS Health can be found on our corporate site.